{"id":2722,"date":"2026-08-30T19:02:04","date_gmt":"2026-08-30T17:02:04","guid":{"rendered":"https:\/\/stevenstephania.com\/?page_id=2722"},"modified":"2026-08-30T19:09:58","modified_gmt":"2026-08-30T17:09:58","slug":"terms-conditions","status":"publish","type":"page","link":"https:\/\/stevenstephania.com\/en\/terms-conditions\/","title":{"rendered":"Terms and conditions"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><em>Last updated 30 August 2026.<\/em><\/p>\n\n<h2 class=\"wp-block-heading\">1. Who we are<\/h2>\n\n<ul class=\"wp-block-list\"><li>Invicti BV, trading as Steven Stephania<\/li><li>Musicallaan 321, 3543 EC Utrecht, the Netherlands<\/li><li>Email: <a href=\"mailto:coaching@stevenstephania.com\">coaching@stevenstephania.com<\/a><\/li><li>Dutch Chamber of Commerce (KvK) number: 69201773<\/li><li>VAT number: NL857780578B01<\/li><\/ul>\n\n<h2 class=\"wp-block-heading\">2. What these terms cover<\/h2>\n\n<p class=\"wp-block-paragraph\">These terms apply to every offer in the shop on stevenstephania.com, to every order you place there and to every agreement that follows from it. They do not apply to coaching, training or other services &mdash; those are arranged separately.<\/p>\n\n<p class=\"wp-block-paragraph\">You can read and save these terms before entering into the agreement. At checkout you confirm that you have read them.<\/p>\n\n<h2 class=\"wp-block-heading\">3. Offers and prices<\/h2>\n\n<p class=\"wp-block-paragraph\">All prices are in euros and include VAT. Shipping is charged separately and is shown before you confirm your order. In the Netherlands the statutory fixed book price applies.<\/p>\n\n<p class=\"wp-block-paragraph\">An offer is valid while stock lasts. Obvious mistakes or errors in an offer &mdash; a price that is plainly wrong, for instance &mdash; are not binding on us. If we discover such an error after you have ordered, we will tell you as soon as possible and you may cancel free of charge.<\/p>\n\n<h2 class=\"wp-block-heading\">4. How an order becomes an agreement<\/h2>\n\n<p class=\"wp-block-paragraph\">The agreement takes effect when we confirm your order by email. If no confirmation arrives within a day, check your spam folder and otherwise contact us. Keep the confirmation; it records what you ordered and what you paid.<\/p>\n\n<h2 class=\"wp-block-heading\">5. Payment<\/h2>\n\n<p class=\"wp-block-paragraph\">Payment is handled by Mollie, using the methods shown at checkout (including iDEAL and credit card). Your payment details go straight to Mollie; we never see them. We ship once payment has been received.<\/p>\n\n<h2 class=\"wp-block-heading\">6. Delivery<\/h2>\n\n<p class=\"wp-block-paragraph\">We deliver to the Netherlands and Belgium. Shipping costs &euro;&nbsp;5.85 within the Netherlands and &euro;&nbsp;9.50 to Belgium. If you live elsewhere and would still like to order, email us and we will tell you the shipping cost before you buy.<\/p>\n\n<p class=\"wp-block-paragraph\">Delivery normally takes two to three working days after your payment is received. That is an indication, not a guarantee. By law we deliver within 30 days at the latest. If we cannot, you may cancel the agreement free of charge and we refund everything within 14 days.<\/p>\n\n<p class=\"wp-block-paragraph\">Until the moment of delivery, the risk of damage or loss is ours. If your parcel arrives damaged, let us know and we will put it right.<\/p>\n\n<h2 class=\"wp-block-heading\">7. Right of withdrawal: 14 days to change your mind<\/h2>\n\n<p class=\"wp-block-paragraph\">You may cancel the purchase without giving a reason within <strong>14 days<\/strong> of the day you received the book. You do not have to explain why.<\/p>\n\n<h3 class=\"wp-block-heading\">How to do it<\/h3>\n\n<p class=\"wp-block-paragraph\">Tell us within those 14 days by email at <a href=\"mailto:coaching@stevenstephania.com\">coaching@stevenstephania.com<\/a>, or use the model form at the bottom of this page. A clear email is enough; the form is not compulsory. We will confirm that we received your notice.<\/p>\n\n<p class=\"wp-block-paragraph\">After giving notice you have another 14 days to return the book to:<\/p>\n\n<ul class=\"wp-block-list\"><li>Invicti BV<\/li><li>Musicallaan 321<\/li><li>3543 EC Utrecht<\/li><li>The Netherlands<\/li><\/ul>\n\n<h3 class=\"wp-block-heading\">Costs and refund<\/h3>\n\n<p class=\"wp-block-paragraph\">The cost of returning the book is yours. We refund you within 14 days of your notice, including the delivery charge you paid on the order. We may wait until we have the book back or until you have shown that you sent it &mdash; whichever comes first. We refund using the same payment method you used, at no cost to you.<\/p>\n\n<h3 class=\"wp-block-heading\">Condition of the return<\/h3>\n\n<p class=\"wp-block-paragraph\">You may handle and inspect the book as you would in a shop. If you go further than that and the book loses value as a result, we may deduct that loss from your refund. So please return it with care, ideally in the packaging it arrived in.<\/p>\n\n<h2 class=\"wp-block-heading\">8. Conformity and what happens if something is wrong<\/h2>\n\n<p class=\"wp-block-paragraph\">What we deliver must be what you could reasonably expect under the agreement. If your order arrives damaged, incomplete or incorrect, email us within a reasonable time of discovering it. We will send a replacement or refund you, and in that case the shipping costs are ours. Your statutory rights always apply, alongside anything stated here.<\/p>\n\n<h2 class=\"wp-block-heading\">9. Complaints<\/h2>\n\n<p class=\"wp-block-paragraph\">If you have a complaint about your order or about us, email <a href=\"mailto:coaching@stevenstephania.com\">coaching@stevenstephania.com<\/a>. We respond on the substance within 14 days. If we need longer, we will say so within that period and tell you when you can expect an answer.<\/p>\n\n<p class=\"wp-block-paragraph\">If we cannot resolve it together, you can bring your complaint to the European ODR platform: <a href=\"https:\/\/ec.europa.eu\/odr\" rel=\"nofollow noopener\" target=\"_blank\">ec.europa.eu\/odr<\/a>. You are of course also free to go to court.<\/p>\n\n<h2 class=\"wp-block-heading\">10. Your data<\/h2>\n\n<p class=\"wp-block-paragraph\">We use your details only to handle your order and to keep what the law requires us to keep. How we handle them is set out in our <a href=\"https:\/\/stevenstephania.com\/en\/privacy-policy\/\">privacy policy<\/a>.<\/p>\n\n<h2 class=\"wp-block-heading\">11. Governing law<\/h2>\n\n<p class=\"wp-block-paragraph\">Dutch law applies to these terms and to every agreement. If you live in another EU country, you keep the protection of the mandatory consumer law of your own country.<\/p>\n\n<h2 class=\"wp-block-heading\">Model withdrawal form<\/h2>\n\n<p class=\"wp-block-paragraph\"><em>Only complete and return this form if you wish to withdraw from the agreement. An ordinary email saying the same thing is equally valid.<\/em><\/p>\n\n<p class=\"wp-block-paragraph\">To: Invicti BV, Musicallaan 321, 3543 EC Utrecht, the Netherlands, coaching@stevenstephania.com<\/p>\n\n<p class=\"wp-block-paragraph\">I\/We (*) hereby give notice that I\/We (*) withdraw from my\/our (*) contract of sale of the following goods (*):<\/p>\n\n<ul class=\"wp-block-list\"><li>Ordered on (*) \/ received on (*): &hellip;<\/li><li>Name of consumer(s): &hellip;<\/li><li>Address of consumer(s): &hellip;<\/li><li>Order number: &hellip;<\/li><li>Signature of consumer(s) (only if this form is notified on paper): &hellip;<\/li><li>Date: &hellip;<\/li><\/ul>\n\n<p class=\"wp-block-paragraph\">(*) Delete as appropriate.<\/p>","protected":false},"excerpt":{"rendered":"<p>Last updated 30 August 2026. 1. Who we are 2.  [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_wp_convertkit_post_meta":{"form":"-1","landing_page":"0","tag":"0","restrict_content":"0"},"wpai_generated_summary":"","footnotes":""},"class_list":["post-2722","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.5 (Yoast SEO v28.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Terms and conditions | Steven Stephania<\/title>\n<meta name=\"description\" content=\"The terms for individual and team programmes: appointments, cancellation, payment and confidentiality.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/stevenstephania.com\/en\/terms-conditions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Terms and conditions\" \/>\n<meta property=\"og:description\" content=\"The terms for individual and team programmes: appointments, cancellation, payment and confidentiality.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/stevenstephania.com\/en\/terms-conditions\/\" \/>\n<meta property=\"og:site_name\" content=\"Steven Stephania - Integratief Coach\" \/>\n<meta property=\"article:modified_time\" content=\"2026-08-30T17:09:58+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/i0.wp.com\/stevenstephania.com\/wp-content\/uploads\/2026\/09\/social-pagina-standaard.jpg?fit=1200%2C630&quality=89&ssl=1\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/stevenstephania.com\\\/en\\\/terms-conditions\\\/\",\"url\":\"https:\\\/\\\/stevenstephania.com\\\/en\\\/terms-conditions\\\/\",\"name\":\"Terms and conditions | Steven Stephania\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/stevenstephania.com\\\/en\\\/#website\"},\"datePublished\":\"2026-08-30T17:02:04+00:00\",\"dateModified\":\"2026-08-30T17:09:58+00:00\",\"description\":\"The terms for individual and team programmes: appointments, cancellation, payment and confidentiality.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/stevenstephania.com\\\/en\\\/terms-conditions\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/stevenstephania.com\\\/en\\\/terms-conditions\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/stevenstephania.com\\\/en\\\/terms-conditions\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/stevenstephania.com\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Terms and conditions\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/stevenstephania.com\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/stevenstephania.com\\\/en\\\/\",\"name\":\"Steven Stephania - Integratief Coach\",\"description\":\"Integratieve coaching voor de mens achter de rol\",\"publisher\":{\"@id\":\"https:\\\/\\\/stevenstephania.com\\\/en\\\/#\\\/schema\\\/person\\\/337c857385de2a093dab58deb461262a\"},\"alternateName\":\"Stephania\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/stevenstephania.com\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":[\"Person\",\"Organization\"],\"@id\":\"https:\\\/\\\/stevenstephania.com\\\/en\\\/#\\\/schema\\\/person\\\/337c857385de2a093dab58deb461262a\",\"name\":\"Steven Stephania\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/i0.wp.com\\\/stevenstephania.com\\\/wp-content\\\/uploads\\\/2026\\\/03\\\/260320-Steven-Stephania-98462-scaled.jpg?fit=2560%2C2048&quality=89&ssl=1\",\"url\":\"https:\\\/\\\/i0.wp.com\\\/stevenstephania.com\\\/wp-content\\\/uploads\\\/2026\\\/03\\\/260320-Steven-Stephania-98462-scaled.jpg?fit=2560%2C2048&quality=89&ssl=1\",\"contentUrl\":\"https:\\\/\\\/i0.wp.com\\\/stevenstephania.com\\\/wp-content\\\/uploads\\\/2026\\\/03\\\/260320-Steven-Stephania-98462-scaled.jpg?fit=2560%2C2048&quality=89&ssl=1\",\"width\":2560,\"height\":2048,\"caption\":\"Steven Stephania\"},\"logo\":{\"@id\":\"https:\\\/\\\/i0.wp.com\\\/stevenstephania.com\\\/wp-content\\\/uploads\\\/2026\\\/03\\\/260320-Steven-Stephania-98462-scaled.jpg?fit=2560%2C2048&quality=89&ssl=1\"},\"description\":\"In mijn coaching werk ik veelal met mensen die gewend zijn om verantwoordelijkheid te dragen, prestaties te leveren en voorop te lopen, maar die vastlopen op een vraagstuk dat niet met m\u00e9\u00e9r inzet, kennis of discipline opgelost kan worden. We werken vanuit vertraging, verbinding en zijnsgerichte aandacht. Geen techniek. Geen optimalisatie. Wel: waarneming, bewustzijn, aanwezigheid. Ik schrijf, coach en reis om de zin en onzin van ons 'zijn' te onderzoeken en belichamen.\",\"sameAs\":[\"https:\\\/\\\/stevenstephania.com\\\/\",\"https:\\\/\\\/www.instagram.com\\\/inner.ik\\\/\",\"https:\\\/\\\/www.linkedin.com\\\/in\\\/stevenstephania\\\/\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Terms and conditions | Steven Stephania","description":"The terms for individual and team programmes: appointments, cancellation, payment and confidentiality.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/stevenstephania.com\/en\/terms-conditions\/","og_locale":"en_US","og_type":"article","og_title":"Terms and conditions","og_description":"The terms for individual and team programmes: appointments, cancellation, payment and confidentiality.","og_url":"https:\/\/stevenstephania.com\/en\/terms-conditions\/","og_site_name":"Steven Stephania - Integratief Coach","article_modified_time":"2026-08-30T17:09:58+00:00","og_image":[{"width":1200,"height":630,"url":"https:\/\/i0.wp.com\/stevenstephania.com\/wp-content\/uploads\/2026\/09\/social-pagina-standaard.jpg?fit=1200%2C630&quality=89&ssl=1","type":"image\/jpeg"}],"twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/stevenstephania.com\/en\/terms-conditions\/","url":"https:\/\/stevenstephania.com\/en\/terms-conditions\/","name":"Terms and conditions | Steven Stephania","isPartOf":{"@id":"https:\/\/stevenstephania.com\/en\/#website"},"datePublished":"2026-08-30T17:02:04+00:00","dateModified":"2026-08-30T17:09:58+00:00","description":"The terms for individual and team programmes: appointments, cancellation, payment and confidentiality.","breadcrumb":{"@id":"https:\/\/stevenstephania.com\/en\/terms-conditions\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/stevenstephania.com\/en\/terms-conditions\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/stevenstephania.com\/en\/terms-conditions\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/stevenstephania.com\/en\/"},{"@type":"ListItem","position":2,"name":"Terms and conditions"}]},{"@type":"WebSite","@id":"https:\/\/stevenstephania.com\/en\/#website","url":"https:\/\/stevenstephania.com\/en\/","name":"Steven Stephania - Integratief Coach","description":"Integratieve coaching voor de mens achter de rol","publisher":{"@id":"https:\/\/stevenstephania.com\/en\/#\/schema\/person\/337c857385de2a093dab58deb461262a"},"alternateName":"Stephania","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/stevenstephania.com\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":["Person","Organization"],"@id":"https:\/\/stevenstephania.com\/en\/#\/schema\/person\/337c857385de2a093dab58deb461262a","name":"Steven Stephania","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/i0.wp.com\/stevenstephania.com\/wp-content\/uploads\/2026\/03\/260320-Steven-Stephania-98462-scaled.jpg?fit=2560%2C2048&quality=89&ssl=1","url":"https:\/\/i0.wp.com\/stevenstephania.com\/wp-content\/uploads\/2026\/03\/260320-Steven-Stephania-98462-scaled.jpg?fit=2560%2C2048&quality=89&ssl=1","contentUrl":"https:\/\/i0.wp.com\/stevenstephania.com\/wp-content\/uploads\/2026\/03\/260320-Steven-Stephania-98462-scaled.jpg?fit=2560%2C2048&quality=89&ssl=1","width":2560,"height":2048,"caption":"Steven Stephania"},"logo":{"@id":"https:\/\/i0.wp.com\/stevenstephania.com\/wp-content\/uploads\/2026\/03\/260320-Steven-Stephania-98462-scaled.jpg?fit=2560%2C2048&quality=89&ssl=1"},"description":"In mijn coaching werk ik veelal met mensen die gewend zijn om verantwoordelijkheid te dragen, prestaties te leveren en voorop te lopen, maar die vastlopen op een vraagstuk dat niet met m\u00e9\u00e9r inzet, kennis of discipline opgelost kan worden. We werken vanuit vertraging, verbinding en zijnsgerichte aandacht. Geen techniek. Geen optimalisatie. Wel: waarneming, bewustzijn, aanwezigheid. Ik schrijf, coach en reis om de zin en onzin van ons 'zijn' te onderzoeken en belichamen.","sameAs":["https:\/\/stevenstephania.com\/","https:\/\/www.instagram.com\/inner.ik\/","https:\/\/www.linkedin.com\/in\/stevenstephania\/"]}]}},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/stevenstephania.com\/en\/wp-json\/wp\/v2\/pages\/2722","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/stevenstephania.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/stevenstephania.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/stevenstephania.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/stevenstephania.com\/en\/wp-json\/wp\/v2\/comments?post=2722"}],"version-history":[{"count":0,"href":"https:\/\/stevenstephania.com\/en\/wp-json\/wp\/v2\/pages\/2722\/revisions"}],"wp:attachment":[{"href":"https:\/\/stevenstephania.com\/en\/wp-json\/wp\/v2\/media?parent=2722"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}